SERVICE ADJUSTMENTS: 

I strive to offer my guests the highest level of guest satisfaction. If you are having an issue with your service, please contact me within 7 days so we can address the situation. 

RETAIL RETURN POLICY:

Should you make a retail purchase that you are unsatisfied with, I will accept retail exchanges at equal credit within 14 days from your initial purchase. No returns.

REFUNDS:

Refunds are not offered on any services or retail purchases. I am more than happy to exchange retail products for something that would better suit your needs if notified within the above time frames. All sales on extensions are FINAL.  

CANCELLATION & NO SHOW POLICY: 

In order to continue providing the best possible scheduling options to my guests, I require 48 hours notice should you need to cancel or reschedule your visit with me. Should you cancel your appointment with less than 48 hours notice, a 50% cancelled fee will be applied to the card on file. If you cancel within 24 hours or day of 100% of the appointment will be charged to the card on file. No exceptions.

RUNNING LATE: 

I understand that sometimes we can not control traffic, getting kids out of the house on time or your coffee shop taking a bit longer on your order. When we schedule an appointment I make sure to book a 10 minute buffer because I know things happen. If you are running any later than 10 minutes we may need to adjust to a smaller service in order for me to run on time for my other appointments. If you run later than 10 minutes a non-refundable late fee of $50 will be applied to your service total.